How Customer Service Affects Purchasing

I finally managed to fully use up some of my makeup!

Empties

I bought that Eyeko eye liner back in late July 2014 and I’ve been using it almost every day! It’s taken about 5 months for me to use it all up, which isn’t a bad rate of consumption at all.

Whether or not that was good in terms of personal hygiene is a different story!

I can’t really remember when I bought that Maybelline Lash Stiletto waterproof mascara, but I’ll have to say that it’s a really good mascara for short eyelashes like mine. The formula’s nothing special, but the tapered brush wand really made a difference catching each of my tiny lashes.

So, I went out to get some new replacements. After learning that Sephora was sold out of the Eyeko eyeliner across the whole store, I wanted to see if I could find a suitable replacement at Shoppers Drug Mart.

Once I was there, I decided against a couple of the low-tier brands since the price differences for the Maybelline and Revlon cosmetics compared to the higher tier cosmetics wasn’t too terrible in my opinion. So, I picked up a Stila Liquid Eyeliner and got into the line at the Beauty Boutique section.

Both cashiers were busy with their respective clients and they kept talking… and talking… and talking. I’m usually a patient person, but each of them had glanced at me and another guy waiting to check out at least twice and neither of them said anything! Not even the standard, “I’m so sorry, we’ll be right with you in a moment!”

So I kept waiting and, when the first customer was finally finished, the cashier waved down a different customer who wasn’t even waiting in line and said to her, “Oh, I’ll take you first since you have cosmetics.”

EXCUSE ME?! I know I often look like I’m still in school, especially in the winter with my poofy coat, laptop backpack and salt-crusted snow boots, but seriously? You should never assume a person by their looks. I was in line to buy a $26 eyeliner, but I guess that cashier thought I wasn’t a priority!

Chris said, loudly enough for the cashiers to hear, “You’re better off supporting Sephora at this point.”

I agreed, put the eyeliner down back in shelves and walked out to stunned silence.

Chris and I went back to Sephora, where I asked for help from Natalie about the waterproof mascaras offered by Sephora. Even though she’s a part-time employee, she was extremely helpful in pointing me towards the best starting places to check out mascaras and she paged for a consultant to help me out.

All the consultants were busy, so Chris helped me pick out these!

Tarte Mascara and Eyeliner

Apologies for the really bad picture taking…

Natalie even helped me check out and apologized so nicely for the consultants being tied up with other customers. I would definitely come back just for her!

These would be Tarte’s Lights, Camera, Lashes Precision Eyeliner and Lights, Camera, Splashes Waterproof Mascara!

Tarte’s Lights, Camera, Lashes Precision Eyeliner – $24 for 1mL

The liquid eyeliner tip is thinner than Eyeko’s, but it’s still stiffer than Maybelline’s liquid eyeliner that I keep at the Monsieur’s. The best thing is that the formula lasts throughout the entire day and stays super dark!

Tarte’s Lights, Camera, Splashes Waterproof Mascara – $24 for 7mL

I’m still getting used to the mascara brush since the Stiletto bristles were stiffer and had a different shape. The waterproof mascara itself works fine, but I find it a little too watery right now even though it tends to clump slightly when I put it on.

(I still have no idea how people can get such luscious lashes without falsies…)

I doubt I’ll ever buy cosmetics from the Shoppers Drug Mart at the Toronto Eaton Centre ever again, but the one near my house is always friendly!

xoxo,

B.elle

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Kat Von D’s Studded Kiss Lipstick – Wolvesmouth

Have you ever suddenly get an image in your mind of something that makes you go, “Oh, my god… That would look SO awesome!”?

Maybe it’s a specific type of shoe or a really cute top that sort of maybe exists but you’re not overly sure but that’s okay because you really shouldn’t be spending more money than you should, but I’m sure you know that craving urge of “I HAVE to have it.”

That’s what happened to me earlier this week. Somehow, I imagined deep, plum-berry lips with a tiny bit of metallic shimmer that I knew would be absolutely perfect for my complexion for Fall and I needed to find out if it existed.

Luckily, I found this gem at Sephora!

Kat Von D Studded Kiss Lipstick Wolvesmouth

This is Kat Von D’s Studded Kiss Lipstick in Wolvesmouth! It’s a gorgeous metallic berry shade with a slight shimmer and tiny flecks of iridescent blue glitter.

I had NO idea that I would actually be able to find the exact lipstick I had imagined! It’s actually better than I imagined because the iridescent blue gives it another level of depth that’s really beautiful.

Kat Von D Studded Kiss Lipstick Wolvesmouth

It’s definitely a luxury lipstick at $26 at Sephora, but I’ve heard really good things about how Kat Von D’s lasting power and, after it stayed on my hand after testing and trying to remove it with makeup remover, I have to confirm that it’s definitely got the value!

The only issue I have is that there’s only a few different colours available at the physical store. I know that shelf space is extremely valuable real estate in retail shelves and Kat Von D only has one section, but there’s so many shades offered online that aren’t on the shelf that I want to test first before deciding to buy it or not.

Verdict: 4.75/5 – If you’re looking for a really pigmented, slick and great lasting lipstick, it’s hard to beat Kat Von D’s Studded Kiss Lipstick line. Just be prepared to take a risk ordering online if you can’t find the shade you’re looking for in the store!

Have you tried Kat Von D’s lipstick or one of her other cosmetics? What do you think about it?

xoxo,

B.elle

Too Faced Retractable Kabuki Brush

I like to keep my brushes clean and in good condition, just like my kitchen knives! You have to maintain your tools of the trade, you know?

I had been using this mini kabuki brush from a cheaper brand before and I was so surprised to find that the entire brush head completely fell out of the handle when I was washing out the bristles! What the hell! Luckily, it was given to me by a friend who got it in a sub box and didn’t want it.

I had already planned on going to Sephora to use up a gift card I had leftover from Christmas, so I figured I might as well use it up! After browsing the store for about 45 minutes with Chris, I finally settled on this one!

Too Faced Retractable Kabuki Brush

Too Faced Retractable Kabuki Multi-Tasking Brush – $40

I really, really like this brush! The bristles are so soft and delicate and it feels great against the skin. It’s also retractable with a lid in a cute pink tin container for storage!

It’s so soft, but the bristles are actually made from “100% teddy bear hair”! Like the rest of Too Faced’s products, the kabuki brush is completely cruelty free without using any animal products at all.

It says that you can use it for bronzers, blushes, powders and even liquid makeup, but I only use powder foundation and it works fantastically! In terms of pro-level brushes, this one is really nice.

I was told to be careful to make sure not to get water below the metal part of the brush when I’m cleaning it out, and to let it dry upside down. When the time comes, I wonder how I’m going to figure out how to dry this thing upside down…

Verdict: 4.5/5 – It’s a wonderful brush! I really do like it, but the price is a bit too high for my liking as a non-pro makeup girl. That being said, it’s perfect as a treat-yourself purchase!

What sort of makeup brushes do you like to use?

xoxo,

B.elle

Sephora Haul!

I thought I lost my Sephora gift card from Christmas, so imagine my surprise when I found it hiding with my Beauty Insider card in my compact mirror!

It couldn’t have shown itself at a better time since I literally just broke my old (and seriously cheapo) kabuki brush just by trying to wash the gunk out of it. Plus, I’ve been eyeing the Tarte Amazon Butter lipsticks for a while, too!

Here’s what I got!

Sephora Haul

Too Faced Retractable Kabuki Multi-Tasking Brush – $40

Tarte Amazonian Butter Lipstick in Coral Blossom – $19 for 3.1g

Aren’t they just adorable? I’ll be posting my reviews on them soon, but I’ll have to admit that this Tarte lipstick is quickly turning into my spring go-to lippy!

xoxo,

B.elle