How Customer Service Affects Purchasing

I finally managed to fully use up some of my makeup!

Empties

I bought that Eyeko eye liner back in late July 2014 and I’ve been using it almost every day! It’s taken about 5 months for me to use it all up, which isn’t a bad rate of consumption at all.

Whether or not that was good in terms of personal hygiene is a different story!

I can’t really remember when I bought that Maybelline Lash Stiletto waterproof mascara, but I’ll have to say that it’s a really good mascara for short eyelashes like mine. The formula’s nothing special, but the tapered brush wand really made a difference catching each of my tiny lashes.

So, I went out to get some new replacements. After learning that Sephora was sold out of the Eyeko eyeliner across the whole store, I wanted to see if I could find a suitable replacement at Shoppers Drug Mart.

Once I was there, I decided against a couple of the low-tier brands since the price differences for the Maybelline and Revlon cosmetics compared to the higher tier cosmetics wasn’t too terrible in my opinion. So, I picked up a Stila Liquid Eyeliner and got into the line at the Beauty Boutique section.

Both cashiers were busy with their respective clients and they kept talking… and talking… and talking. I’m usually a patient person, but each of them had glanced at me and another guy waiting to check out at least twice and neither of them said anything! Not even the standard, “I’m so sorry, we’ll be right with you in a moment!”

So I kept waiting and, when the first customer was finally finished, the cashier waved down a different customer who wasn’t even waiting in line and said to her, “Oh, I’ll take you first since you have cosmetics.”

EXCUSE ME?! I know I often look like I’m still in school, especially in the winter with my poofy coat, laptop backpack and salt-crusted snow boots, but seriously? You should never assume a person by their looks. I was in line to buy a $26 eyeliner, but I guess that cashier thought I wasn’t a priority!

Chris said, loudly enough for the cashiers to hear, “You’re better off supporting Sephora at this point.”

I agreed, put the eyeliner down back in shelves and walked out to stunned silence.

Chris and I went back to Sephora, where I asked for help from Natalie about the waterproof mascaras offered by Sephora. Even though she’s a part-time employee, she was extremely helpful in pointing me towards the best starting places to check out mascaras and she paged for a consultant to help me out.

All the consultants were busy, so Chris helped me pick out these!

Tarte Mascara and Eyeliner

Apologies for the really bad picture taking…

Natalie even helped me check out and apologized so nicely for the consultants being tied up with other customers. I would definitely come back just for her!

These would be Tarte’s Lights, Camera, Lashes Precision Eyeliner and Lights, Camera, Splashes Waterproof Mascara!

Tarte’s Lights, Camera, Lashes Precision Eyeliner – $24 for 1mL

The liquid eyeliner tip is thinner than Eyeko’s, but it’s still stiffer than Maybelline’s liquid eyeliner that I keep at the Monsieur’s. The best thing is that the formula lasts throughout the entire day and stays super dark!

Tarte’s Lights, Camera, Splashes Waterproof Mascara – $24 for 7mL

I’m still getting used to the mascara brush since the Stiletto bristles were stiffer and had a different shape. The waterproof mascara itself works fine, but I find it a little too watery right now even though it tends to clump slightly when I put it on.

(I still have no idea how people can get such luscious lashes without falsies…)

I doubt I’ll ever buy cosmetics from the Shoppers Drug Mart at the Toronto Eaton Centre ever again, but the one near my house is always friendly!

xoxo,

B.elle

Topbox – January 2015

First Topbox of 2015!!!

I was pretty excited to know that it was coming in the mail, but I was already halfway to Montreal for a snowshoeing outing with the Monsieur and his friends by the time the Topbox got to the house. It’s taken a little while for me to actually get myself to post about it, but here it is!

Topbox January 2015

I know, I actually used the terrible flash, but it’s still too dark when I get home to get nice pictures using natural light and I’m far too lazy and strapped for cash to invest in a proper lighting setup.

Anyway, I’m pretty happy overall with the first Topbox of 2015!

What is it?

Topbox is a Canadian monthly beauty box subscription that features 4 deluxe samples for $12 per month, shipped right to your door via Canada Post. Some months even include full sized products! Keep in mind that they do have a waitlist of about 2-3 months from initial sign-up before you start your subscription!

So Susan’s Dual Brow Powder – $18 for 4g

I already use the Brow Zings in Dark by Benefit to shape up my brows and it’s not even halfway done yet, so I was intrigued by the So Susan version but also kind of sad because I don’t feel like I want to try a new brow product!

The powder colour itself should match most brow colours, except for very light hair tones like blonde and ginger.

Topbox January 2015

See? It’s quite nice and the powder itself feels pretty smooth. My mom’s almost finished her own brow pencil so she’s stolen this from me.

Matrix’s Oil Wonders  – 10mL sachets each

I couldn’t find a reliable price on the Matrix Oil Wonder line since it’s only sold in salons.

When I got my hair cut a couple months ago, my hair stylist used a Moroccan oil-based shampoo and conditioner and my hair came out so silky and soft, even before she hit it with the hair dryer! I’m definitely going to be trying these out tonight!

Elizabeth Arden’s Flawless Future Powered by Ceramide Moisture Cream Broad Spectrum Sunscreen SPF 30 ($5.83 for 7mL) – $60 for 50mL

Elizabeth Arden doesn’t say that it’s an anti-aging cream. But, the description on the website says that it’s supposed to help “intercept the first signs of aging.” Um. Okay. Sure.

Anyway, I do like that it’s absorbed really quickly and how smooth and light it feels. Am I going to be using this? Probably not, but I do appreciate the SPF protection.

(It seems that my mom’s also stolen this for her own stash…)

Eyeko’s Mascara Off Makeup Remover Wipes – $12 for 10 sheets

I was so excited to see Eyeko again in my box! This brand makes some truly amazing cosmetics!

I’m going away again this weekend with the Monsieur, so I’m definitely going to be taking this pack with me. I haven’t tried them yet, but I’ve heard really great things about it and I’m really curious to see how they compare to Benefit’s They’re Real Remover!

Verdict: 4.5/5 – Nothing truly jumped out at me, but January’s Topbox was really well balanced and I can confidently say that all of the samples are going to be used!

What was in your Topbox?

xoxo,

B.elle

Topbox – November 2014

Okay, so I totally used the LouLou box without remembering to post on it. But, that means it was a really good box!

I can’t believe it’s already November of 2014… It’s already cold and it feels like we JUST got over that snowstorm that encased the city in ice!

Luckily, there’s a new Topbox to cheer me up!

I really do like getting the regular boxes. Even though they’re not always complete hits, I love getting a surprise in the mail!

It also looks like I’ve temporarily misplaced my proper camera, so I’ve been using my phone lately… Hopefully, I find it soon!

What is it?

Topbox is a Canadian monthly beauty box subscription that features 4 deluxe samples for $12 per month, shipped right to your door via Canada Post. Some months even include full sized products! Keep in mind that they do have a waitlist of about 2-3 months from initial sign-up before you start your subscription!

Eyeko’s Black Magic Mascara ($10.75 for 0.13 fl oz) – $24 for 0.29 fl oz

I don’t think this is the waterproof version, but I really like how it’s in a squeezy tube instead of the traditional hard plastic tube. It’s going to be so easy to use up all the mascara instead of having to dig around for everything!

I have thin, short eyelashes so I hope this mascara will give me some curl and definition without giving me spider lashes…

Eslor’s HPT System

There were four different sachets in this deluxe sample from Eslor: Soothing Refiner & Cleanser, Chlorophyll Lifting Mask, Firming Collagen Day Cream, and Botanical Peeling Gel.

In combination, they’re supposed to hydrate, protect and treat your skin to overall better skin health. The full sized versions are $38USD or over, so it’s unfortunately not likely for me to be buying them in any case. It’ll be fun to try, though!

UniqOne’s All in One Hair Treatment ($1.20 for 9mL) – $19.95 for 150mL

It’s a leave-in hair spray of sorts that helps increase shine and softness without weighing your hair down.

I think I’ll probably end up trying this at least once. I’m not a big hair product user since my hair’s fairly limp and I’m also really lazy, but I’m curious to see if it’ll actually keep my hair up.

Benefit Cosmetics’ Stay Flawless 15-hour Primer ($2.94 for 9g) – $38 for 15.5g

Yay, Benefit! I do love this brand. Their samples’ packaging is just as amazing as their full sized counterparts!

Luckily, the Stay Flawless primer doesn’t leave any sort of residue on your skin and it really does blend flawlessly into your complexion. I was a bit worried since it looks rather light in the tube, but a quick swatch told me that it blends perfectly under foundation!

Verdict: 3.25/5 – Although I really like the Eyeko Mascara and the Benefit Stay Flawless primer, the Eslor skin system and the hair treatment just aren’t for me.

xoxo,

B.elle

Workout Makeup Routine

I know, this seriously sounds like an oxymoron. If you’re working out, why bother with makeup when you’re going to be sweating like a pig anyway?

But, I’ve learned in the past few months that it’s a hell of a lot easier to go between working out to the rest of the day without having to stop and make sure I still look presentable to the adult world.

With that in mind, I set out to find the ultimate makeup routine that would stay put all day, makes me look somewhat like an adult and won’t end up making me look like a Picasso after some training.

Workout Makeup

Eye Primer – This is an absolute must! Without it, all your eyeshadow will wear off within minutes of any sort of workout. Plus, it helps keep your eyeshadow even and vivid, even if you don’t have a defined eye fold!

My pick: Too Faced’s Shadow Insurance Eye Primer ($23CAD)

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Eyeshadow – I usually pick a shimmery neutral that goes well with most occasions, but this is where your personality will shine! I found that one layer does best for some reason.

My pick: Urban Decay’s Eyeshadow in Chopper ($22CAD)

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Eyebrows – I would say that this is completely optional since well-shaped eyebrows don’t need much to look fabulous. But, if you have patchy, thin or scraggly eyebrows (like me), it’s best to fill in the lines with a wax-based eyebrow filler so it doesn’t wash off with sweat.

My pick: Benefit’s Browzings in Dark ($36CAD)

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Waterproof Liquid Eyeliner – This is KEY to keep your look throughout a good workout. Other eyeliners like kohl and pencil eyeliners will smudge beautifully for a smokey look, but they will melt down your face the second you start your workout.

Most high-end liquid eyeliners dry really quickly and don’t budge no matter how much you rub it! The only detail that you need to make sure is that it’s waterproof.

My pick: Eyeko’s Eye Do Liquid Eyeliner ($22CAD)

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Waterproof Mascara – What’s worse than coming out from a great workout, feeling fantastic and then finding out that you look like you got socked in the eyes? (You might have if you’re in an MMA tournament, but that’s a little different.) Waterproof mascara not only helps keep you looking good if you’re jogging in the rain, but it also works against mild sweating.

Don’t forget to curl your lashes before you put mascara on!

My pick: Maybelline’s Lash Stiletto Waterproof Mascara ($10CAD)

*Note: The website’s picture is wrong. It looks like the washable Lash Stiletto tube but with “waterproof” written on it.

I don’t use foundation or concealer every day so that doesn’t change my usual makeup routine. If you do use foundation and concealer and want to work out with it on, you may end up with more breakouts since they’re specifically for smoothing out complexion over your own skin and pores. Once you add in sweat, it’s almost a sure fire way to aggravate your skin!

Using this combination, I went outdoor parkour training at Cloud Gardens when it started to lightly rain in the hot, humid afternoon. I was so surprised to see that my makeup hadn’t moved too much after 3 hours!

Do you wear makeup to your workouts? If you do, what do you use? More importantly, what do you do to recover?

xoxo,

B.elle