How Customer Service Affects Purchasing

I finally managed to fully use up some of my makeup!

Empties

I bought that Eyeko eye liner back in late July 2014 and I’ve been using it almost every day! It’s taken about 5 months for me to use it all up, which isn’t a bad rate of consumption at all.

Whether or not that was good in terms of personal hygiene is a different story!

I can’t really remember when I bought that Maybelline Lash Stiletto waterproof mascara, but I’ll have to say that it’s a really good mascara for short eyelashes like mine. The formula’s nothing special, but the tapered brush wand really made a difference catching each of my tiny lashes.

So, I went out to get some new replacements. After learning that Sephora was sold out of the Eyeko eyeliner across the whole store, I wanted to see if I could find a suitable replacement at Shoppers Drug Mart.

Once I was there, I decided against a couple of the low-tier brands since the price differences for the Maybelline and Revlon cosmetics compared to the higher tier cosmetics wasn’t too terrible in my opinion. So, I picked up a Stila Liquid Eyeliner and got into the line at the Beauty Boutique section.

Both cashiers were busy with their respective clients and they kept talking… and talking… and talking. I’m usually a patient person, but each of them had glanced at me and another guy waiting to check out at least twice and neither of them said anything! Not even the standard, “I’m so sorry, we’ll be right with you in a moment!”

So I kept waiting and, when the first customer was finally finished, the cashier waved down a different customer who wasn’t even waiting in line and said to her, “Oh, I’ll take you first since you have cosmetics.”

EXCUSE ME?! I know I often look like I’m still in school, especially in the winter with my poofy coat, laptop backpack and salt-crusted snow boots, but seriously? You should never assume a person by their looks. I was in line to buy a $26 eyeliner, but I guess that cashier thought I wasn’t a priority!

Chris said, loudly enough for the cashiers to hear, “You’re better off supporting Sephora at this point.”

I agreed, put the eyeliner down back in shelves and walked out to stunned silence.

Chris and I went back to Sephora, where I asked for help from Natalie about the waterproof mascaras offered by Sephora. Even though she’s a part-time employee, she was extremely helpful in pointing me towards the best starting places to check out mascaras and she paged for a consultant to help me out.

All the consultants were busy, so Chris helped me pick out these!

Tarte Mascara and Eyeliner

Apologies for the really bad picture taking…

Natalie even helped me check out and apologized so nicely for the consultants being tied up with other customers. I would definitely come back just for her!

These would be Tarte’s Lights, Camera, Lashes Precision Eyeliner and Lights, Camera, Splashes Waterproof Mascara!

Tarte’s Lights, Camera, Lashes Precision Eyeliner – $24 for 1mL

The liquid eyeliner tip is thinner than Eyeko’s, but it’s still stiffer than Maybelline’s liquid eyeliner that I keep at the Monsieur’s. The best thing is that the formula lasts throughout the entire day and stays super dark!

Tarte’s Lights, Camera, Splashes Waterproof Mascara – $24 for 7mL

I’m still getting used to the mascara brush since the Stiletto bristles were stiffer and had a different shape. The waterproof mascara itself works fine, but I find it a little too watery right now even though it tends to clump slightly when I put it on.

(I still have no idea how people can get such luscious lashes without falsies…)

I doubt I’ll ever buy cosmetics from the Shoppers Drug Mart at the Toronto Eaton Centre ever again, but the one near my house is always friendly!

xoxo,

B.elle

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